International Dial not answering phone or emails

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vintagehamiltons
Posts: 3227
Joined: Thu Jun 02, 2011 7:13 pm
Location: Waukesha, WI

Re: International Dial not answering phone or emails

#11 Post by vintagehamiltons » Tue Dec 06, 2016 1:06 pm

So, since I was complaining about ID a couple months ago, I need to give credit when it's deserved.

I mailed a printed Greenwich dial on Thursday. They received it Monday and it's finished today (Tuesday). I just paid for it, and if it goes out in tomorrow's mail, I could have it Friday or Saturday. I don't know if a quicker turn-around is possible. Props to ID!
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retroworx
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Joined: Fri Nov 01, 2013 10:24 am

Re: International Dial not answering phone or emails

#12 Post by retroworx » Wed Dec 07, 2016 5:38 am

Good to hear!
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afire
Posts: 1455
Joined: Thu Mar 22, 2012 7:08 am

Re: International Dial not answering phone or emails

#13 Post by afire » Tue May 23, 2017 12:37 pm

I had a watchmaker accidentally rub off part of the logo on one of my dials that International had previously refinished. I finally got around to sending it back for a re-refinish. They got it yesterday and it's done today, no charge. I emailed Robert to clarify that their original work wasn't defective, the logo was rubbed off after the fact and that I expected to be charged the normal fee. He responded within the hour saying he understood, but still no charge.

I'm sure like most businesses and people, communications are better at some times than others, but overall, ID has always been a pleasure to deal with in my experience.
Real men wear small watches.

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